Tuesday, March 13, 2007

Bank of America is the Devil

We interrupt this regularly scheduled post for a new and irregular and not-so-scheduled post. In this post you will find my current rant about Bank of America.

Normally I would have typed UNNAMED EVIL FINANCIAL INSTITUTION but not this time. This time I'm naming names. That's right Bank of America. This means you!

I should have known. With an acronym like BOA I should have suspected they would attempt to constrict the life out of me. But until recently my complaints were few and far between.

It all started when I decided to enroll in the Bank of America Keep the Change program. It seemed like a good idea. They round up your debit card purchases and put the difference in your savings account. What's not to love. Especially since I do all (and I mean A-L-L) of my banking via my debit card. I haven't physically walked into a branch for years.

I start the on-line enrollment process. After a series of prompts I am informed that I must have a check type debit card to enroll. I've never had one of these check card things because I already have a credit card. But I'm not opposed to the idea so I follow the link to get a check card so I can enroll in the program.

It seems I have options. I decide to go for the airline miles card because who doesn't love airline miles? The only thing left to do is wait for my card in the mail. So I wait.

And wait and wait and wait. I wait some more. I finally decide to email Bank of America. I tell them the whole deal and inquire about the status of my check card. I receive a response from Nancy Ware that reads as follows:

"Our records for your account ending in [-XXXX] do not show that a check card has been ordered for the account. Unfortunately, we are unable to order check cards through this channel."

Now I'm worried. Because I know I did not dream the ordering a check card. I start wondering what went wrong. I start thinking that something bad happened. I write another email and copy the message from Nancy Ware along with it. When I arrive home later that evening my check card is waiting for me with the rest of my mail.

I receive a response from Jennifer Hinebaugh. She explains that I have an airline miles check card. She does not address why I was informed that there was no record of my request. She does explain that I cannot use this card with the Keep the Change program because I cannot keep my own change and earn miles simultaneously. She states:

"If you still want to be enrolled in the Keep the Change, please send us another email and we will take care of it immediately!"

I respond. Because now I'm angry. I express deep concerns about Bank of America's record keeping system and their inability to respond to my concerns. If they had no record of my check card order perhaps they might have no record of my latest deposit. I ask for an explanation and chastise her for not providing one in the previous message. I also ask for an explanation as to why I was not informed that I could not use this card with this program when I signed up for the card. She responds, explaining why I cannot do both and "apologize[s] for the misinformation [I] received earlier." She ends her message with "Have a great day!"

Are you fucking kidding. What happened to her "we will take care of it immediately!" response. She didn't tell me that they would send me a new check card or that I would be enrolled in this program. I send another email copying all the previous responses.

The next day I decide to give up with email communication and call the bank directly. I explain the situation and I'm informed that they can send me a new check card. I am told that my old debit card will be active for one month and that my current PIN will be used for the new card.

Then I receive a response via email from J. Cline. J is smart not to use a first name. I think J knew I would be writing this post. J informs me that my airline miles check card should arrive by March 10, 2007. Keep in mind I received it on March 2. I was informed that I would need a new card to enroll in Keep the Change. Again I am told:

"Note that we are unable to order another card for you through this channel." Again note that they have no record of my order.

I decide not to respond to J. So now I wait for my new card. I am already fairly pissed, but I know that customer service isn't what it used to be. I receive my new card roughly seven days later. It's a weekend. I activate my card.

I then take a trip with the Sprinkel to UNNAMED NEARBY STORE to buy soap and toothpaste and such. I decide to use my new check card. I am told that my PIN is "incorrect" so I try re-entering it. It is still incorrect. So I try my old debit card. Same problem.

Thankfully I have a credit card. Otherwise I would have been without soap and toothpaste for the entire weekend. That would have been unpleasant not only for me, but for those close to me. Seriously.

Then I start thinking about how lucky I am to have a credit card. I know people that don't have a credit card. For some individuals this is a personal choice. What if I was one of these people. I had no cash whatsoever. What if I needed to purchase gas for my car or food or life saving medicine. What if I needed to bail someone out of jail or bribe a cop. These things often require cash or access to cash. I spent the entire weekend without access to MY OWN MONEY.

And people wonder why crime happens. I think we should ask the question to individuals who are arrested for robbery and burglary, "Do you bank with Bank of America?" If the answer is "yes" we should immediately release them without further question. They have been punished enough.

On Monday I call the local customer service number to my bank. I speak with Adam. I tell Adam that I am cranky and angry and I know it isn't his fault, but I am probably not going to be terribly pleasant. I go through the entire story. From beginning to end. Adam tries to interrupt me. I don't let him. He explains that Bank of America didn't change my PIN number. He cannot look up my PIN and tell me what it is, but he tells me that I must have changed it because Bank of America would not do this. I told him that I have had the same PIN number for more than fifteen years. I'm glad he has such faith in Bank of America.

He then tells me that he cannot help me. That I must go into the branch. I explain that this is impossible for me to do. I have a job. I cannot simply take valuable time off work and hop down to the branch to resolve this problem. This is why I'm calling. I ask to speak with his supervisor.

Adam tells me he can have me speak to the supervisor but it will not help. He says that I should speak with the branch and he can transfer me. I tell him that is fine because I am about to tell Adam to fuck off.

I speak with Melissa at the Madison-Pike Branch. I go through my whole story. She tells me that she will need to do some research and determine the problem, but she will call me in one hour. She is nice and apologetic. She calls me in exactly one hour. She explains everything that went wrong and why. She tells me that a new PIN is always assigned with a new check card. She explains that I should have been told this would happen. She explains that I shouldn't have been told that my old debit card would remain active. They are always inactivated with a new card. She said I should get my new PIN in the mail in a day or so.

She then tells me that she is very sorry, but she will not be able to change my new PIN to match my old PIN. She said I need to come into the branch. The entire time she is the only one who is attempting to be helpful, not blaming me, not misinforming me, and not making me feel like Bank of America is taking my money.

I explain that I appreciate her assistance, but that I will be closing my account as soon as I can GET TO THE BRANCH. I am expecting the hard sell, but she doesn't give it. Instead she tells me that she wishes I would reconsider, but understands my position. I tell her I intend to write a nice letter about her to the company. She thanks me for this and tells me that she would like me to include all of the problems I have had in whatever letter I write. I tell her I have every intention of doing so. I also have every intention of reporting them to the Better Business Bureau.

It has now been more than fourteen days since I originally ordered the check card. I still don't have a PIN. My account will be closed soon enough. I will keep you posted on the results of my letter to Bank of America as well as my complaint with the Better Business Bureau as soon as both are completed and filed.

Maybe I'm just getting older, but customer service seems to have gone by the wayside. I worked in customer service for years. It isn't an easy job, but my requests were not complex. Businesses seem to expect us to accept poor service rather than take our business elsewhere. I say it's time we all start to put our money where our mouth is rather than merely accept status quo. Not just in who we choose to bank with, but in everything.

Tuesday, March 06, 2007

Government Cheese

Many of you know that I submitted some of my photographs to a call for art by the Seattle Public Utilities some time ago. Those who are aware of this also know that none of my photographs were chosen for purchase by SPU. I did quite well with the rejection if I do say so myself. It was the first time I submitted anything to anything and I felt quite accomplished having done so. It was empowering to actually complete a project, regardless of the outcome.

Recently I received an email from my good friend Soy. Apparently some individuals affiliated with INSANELY EXPENSIVE PRIVATE ART SCHOOL had their work accepted by the project. As an alumni of said institution he received notice of this news. Check out one of the works of art that was accepted:

ACCEPTED WORK OF ART


Soy also included the following message:

"If a paper airplane photoshopped [sic] onto a satellite image of Washington (how lame!) got into that show, then I'm glad that your work is NOT associated with SPU! Unfortunately for me, my work IS associated with [INSANELY EXPENSIVE PRIVATE ART SCHOOL]!"

I appreciate Soy's sentiments because he is an artist that I respect highly and a good friend. And this is by no means intended to be any disrespect toward the artist in question. Kudos to you for your efforts. However I am curious about one thing. Because in thinking about this further I was reminded of the numbers. Let me explain.

My rejection letter read (in part) as follows:

"The panel viewed more than 1800 submission, with a purchase budget of $50,000 to award, and selected 49 artworks."

For those of you not well versed in mathematics you should seriously consider a refresher course. Just kidding. Okay. I'm not kidding, but this isn't my point. My point is that given the above information Seattle Public Utilities paid an average of $1020.41 for each piece of art. Not too shabby considering my work was priced at 10% of that figure.

I suppose I should have known that the government isn't accustomed obtaining a bargain. My affordable pricing may very well have caused their heads to explode. Silly me. But I do believe that art should be affordable. Not that this means that my time and effort isn't worth compensation. But rather art should be accessible to the masses, not merely the wealthy.

And in case you're wondering, here are some scans of some of the pieces I submitted:











Despite my rejection, I am thankful for the experience. I imagine the more rejection I receive the more accustomed to it I will become and the more apt I will be to submit work in the future. Because it won't matter. And it shouldn't matter. What matters is that we are all wonderfully unique and creative beans and the we should all do our thing and let the world experience it as they will.

And before I forget, does anyone know any rich folks who want to buy a bunch of overpriced art? Lemme know. Thanks.

Friday, December 15, 2006

Super Sleuthing Sickness

Okay. Okayokayokay. I am going to admit something to all of you. Shit. Maybe I won't. No. Yes. I will. I will do it. I will admit it. Because you see I have this...problem. And this problem involves a bit of internet snooping. Snooping. I should not be snooping. But the information is RIGHT THERE and I must say I cannot control myself. Perhaps I am far to curious for my own good. And it isn't as if I am stalking anyone. There are no laws being broken. Any information I may have obtained is entirely public. But I do not know why I feel compelled to review it.

Insecurity. Curiosity. Notice how similar both of these words sound. Coincidence...I think not.

And I can so easily justify this...really just watch me. Because my super sleuthing internet snooping provides me with something very very very very important. Here it comes...I hope you're paying attention. My super sleuthing internet snooping provides me with material. Material. Yes. Material. Material for writing. And it's important to have material for writing. Because...let's face it...there is most certainly not enough material-esque things going on out there in the world for me to write about. Things are pretty mundane these days.

Uh. Yeah. Exactly. That is exactly it. There is nothing at all interesting going on the world at all nothing not one thing nothing interesting.

And as it is quite important that I continue to have good writing material. Otherwise something tragic might happen. So. And what I mean is that it isn't exactly like I am stalking anyone or anything. I haven't researched where any particular person or persons live. And I haven't followed them home. I don't own high powered binoculars. I haven't broken into anyone's home and rifled through their refrigerator. No. None of that. Nothing creepy.

But you see. There are these internet web sites. And people post information about themselves on said sites. It's right there. They are asking, ne begging you to read all about them. And their lives and hopes and dreams and wants and food poisoning and vacationing and midterms and new shoes and friendships and such. Sometimes there are photographs. So what's a girl to do really. I mean really.

How was that. Seriously. I hope you're convinced. Because I think I did a decent job and almost convinced myself of my own sincerity. Which just so happens to have the same ending as insecurity and curiosity -- see above.

So. Yes. I am curious. And insecure. Then I become curious again. So I check to see if a new blog has been posted. And I read and this makes me still more curious. But don't worry. I promise not to name names if I use your life material for my next poem. Because that would be rude. I will protect the innocent. And the guilty.

And hopefully I will stop creeping even myself out in the very near future.

Tuesday, December 12, 2006

Begin to Delve into Nineteen Twelve

I write this in the fine tradition of the airing of dirty laundry. Exposing myself in a public forum. Showing more than you want to see. My dirty panties are on display.

Ew. Panties. I hate the word panties. I much prefer underpants. Panties sound icky. I imagine something pink. With hearts. Something frilly. I'm not so much down for the pink-hearts-frilly.

But I was talking about exposing myself. And not the kind of exposing that you could go to prison for. Why am I doing this again? Oh yes. I remember now. I am doing this because I want you to understand. Actually that is not true. I am doing this because I know some of you will never read it.

And maybe someone will. Perhaps some human bean will stumble upon these words and find solidarity with a stranger. Maybe someone will read this and believe that they are not quite so weird after all. They will feel better about themselves because they will know that at least they are not as strange as that weird grrl airy her dirty laundry in a public space.

Why don't I just begin.

Several days ago I remembered that today is my father's birthday. Not only did I remember this, but I also realized that in July he will have been dead for twenty years.

I had to pause when I came to this realization. And while I was pausing I happened to be driving. Merging to be more specific. Attempting to merge in this city can sometimes be a catastrophe. For some reason merging seems to be a lost art and I wonder if those of us who have merging skills should start a secret society and take over the world.

Uh...ahem. I mean. Twenty years ago feels impossible. For anything. It is someone else's lifetime. Most certainly not mine. I am far too young to remember twenty years ago. But really, I'm not that young anymore. Even though I sometimes feel as if I am five years old.

The problem with dead people is that it is easy to remember them as someone they were not. I have had my moments of remembering my father as a man who was not the man that he was. I do not mean to be Dr. Seuss about it. But I find this to be an accurate statement.

It is quite similar to the ways in which we might recall a former partner as someone more wonderful than they were when we were dating them. Sometimes we forget they this person was an ass and when they call we block out the reasons that the relationship ended in the first place. And then we remember.

It's exactly like that. Only different. Because in this case the call will never come. And if it ever does I am certainly not accepting it collect. In circumstances such as these we will never be reminded unless we choose to consciously remember.

I cannot recall if I was angry at my father for dying. It seems logical. It's one of those death step thingies. It is more likely that I was angry at him for leaving me with an emotionally crippled parent. And most certainly for not being the father that I needed him to be.

I do not know very many beans who have or had one let alone two parents who were able to give them what they needed. I doubt my experiences are all that unusual in this realm. And after twenty years -- my that is painful to type -- one would think that such things would no longer fill my thoughts. But they do. And sometimes they do not so much fill my thoughts as influence my emotional state and affect my interpersonal relationships.

Which, quite frankly, sucks. Perhaps my expectations are unrealistic. But I am most certain that I have spent an unconscious lifetime searching for the qualities in others that I desperately needed in parental figures.

Unconditional love and support are words in a language I have never known. And I am always teetering on the edge of wanting something and expecting nothing. And when I wobble in this place it is quite easy to manipulate the data and see exactly what your mind and experiences expect.

Any action or lack of action can be manipulated to fit the mold. Assumptions run wild and rampant. And then I am five years old again. Suppressing my authentic identity that was never ever good enough.

I believe that this has impacted me more strongly as of late because my relationships have changed. My tough exterior has begun to crack or melt or slip off like a snake shedding its skin. And this has caused me to feel emotion differently. Sometimes at the most random nonsensical moments.

Everything I learned as a child is still with me. Insecurities. The belief that I am unworthy. Unlovable. Never good enough. The subliminal messages run deep. They defy logic. I argue with myself about their validity. But they remain.

I have no words of wisdom to end on. There are no silver linings. Brilliant glimmers. I have no epiphanies. Sometimes things simply are what they are and one can only continue traveling down the path arguing with the self and trying not to look like too much of a fool in the process.

Monday, December 11, 2006

One Hundred and Sixty Two Days

When I turned thirty three I started to make a list of things that I wanted to do in my thirty third year. And I must admit I have been a bit slack ass in getting these things accomplished. Maybe it is because I am afraid. Or maybe it is because I feel paralyzed. Perhaps I'm just plain tired.

I have been examining my life under a microscope as of late. I am in a space where I require a change. I want a life that is full of passion. Adventure. Excitement. Something more. I want to begin a fabulous journey. I do not require anything complex. But I do require something different.

Given that there are now less than six months until the time in which I become thirty four I suppose I had better get my behind in gear and make another list. Since I am so incredibly fond of list making. Sometimes I wonder if I have a tendency to put too much on my list of things to do. I create situations in which I set myself up for failure. And this is not helpful on many levels.

So I am going to create a public list. Yes. An incredibly public list of thirty three things that I will accomplish before I am no longer thirty three.

And I am going to create thirty three things that I believe are attainable. Thirty three things that are completely reasonable and feasible for me to accomplish in a relatively short amount of time. Doing this publically is an incredibly bold step for me as I often keep my projects hidden from sight so that in the event that I fail no one else will be the wiser. I now believe that this attitude has stunted me creatively. It has left me lost and feeling unworthy. And if I want this to change it is up to me to do something different.

So here is my list. Many things on the list are quite small and simple. Some list items are more involved. And some items will be more difficult for me to accomplish than one might imagine. But here I am. Exposing myself for you all. I am naked (there's that word again) and vulnerable in a way that is quite uncomfortable for me. But I have realized that it is now or never. I am going to try to keep this list realistic and simple. So here we go -- in no particular order.

1. Get a passport. Or at least try given the current challenges associated with getting a passport in the current political state. 2. Sing out loud. At least once. In front of other people. 3. Complete a Holga photo shoot. Develop the film. 4. Take a kitschy road trip to a new place and document it. Use more than one form of media. 5. Collect various found objects. Use collected objects to create an art piece composed solely of found objects. 6. Feed peanut butter sandwiches to happy squirrels. 7. Purge all of the unnecessary material items in my possession and donate them to charity. 8. Practice saying no and meaning it. 9. Research various publications in which to submit poetry. Make a list of the viable options. 10. Complete an infrared photo shoot. Develop the film. 11. Go see art created by others on a semi regular basis. Think about it. 12. Revise a handful of older poems to a completed state. 13. Finish sanding and staining the bookcase. 14. Hand write a letter to someone I respect and appreciate. Tell them so. Be specific. 15. Meet with Soy to discuss the motivational collective. 16. Practice saying yes more. Especially when I am afraid to say it. 17. Complete a public art project. Anonymously. 18. Go to the library. Review various art books for the purpose of creating a left arm sleeve. Copy. Scan. Make notes. 19. Compile a series of photographs for a future art show. Print all images. Think about display and framing. 20. Meditate. Again. Seriously. 21. Practice asking for it by name. Often. Even when it seems scary. 22. Drink more water. Right now. 23. Go hiking to a new place. Explore it slowly and thoroughly. 24. Take more naps. Even if they are very short. 25. Watch the sun rise or set in a different state. Or even a different country. 26. Let go. Seriously. 27. Trade passions with someone for a day. Have that person teach me about their passion. Then teach my passion to them in return. 28. Move more. Run. Do yoga. Tai chi. Cartwheels. Dance like a fool. Just move. 29. Submit completed poems to print journals. 30. Learn more about Photoshop. Study the first four chapters of Soy's book. 31. Make bread. 32. Research classes on lighting. 33. Cook dinner with someone. Barefoot. Drink wine while cooking.

So uh...maybe it's still too much. I'll keep you posted.